PRIVACY POLICY

This Website collects some Personal Data from its Users. Your privacy is taken seriously on ChemCream.com. Your understanding and compliance with our Privacy Statement (“Privacy Policy”) will help us provide you with an efficient and satisfying shopping experience. Our Privacy Policy covers any personal information that ChemCream.com obtains from you when you use the services provided on ChemCream.com.

By using the services provided on ChemCream.com, you consent to the terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy. Our Privacy Policy may change from time to time, so we encourage you to check back periodically to see if we have made any changes.

ChemCream.com collects information about visitors to provide and improve our services, communicate offers which we believe will interest visitors, and administer our business.

We may ask you to provide personally identifiable information to us voluntarily. Collecting this information allows us to make your site visit efficient, notify you and provide personalized interaction. We also may ask you to provide personally identifiable information, such as birthday information, product commentary, and/or information about your experience with our customer service department, to us on a voluntary basis. If we ask for such personally identifiable information from you, we will either tell you how we will use the information or we will use it in conformity with this Privacy Policy.

We may collect and use non-personally-identifiable information from you. Like most major websites, we use “cookies” to collect non-personally-identifiable information, such as your IP address, browser type, domain name, and the specific ChemCream.com pages that you visit. Additional information about cookies is provided below.

Cookies are pieces of information that a website transfers to your computer’s hard drive for record-keeping purposes. We use cookies to track your preferences and purchases as you navigate through our websites and to save you from having to re-enter information every time you visit ChemCream.com. By using cookies to track your visits, we can make your next shopping experience at ChemCream.com better. To search our websites and/or place an order on ChemCream.com you will need to have the cookies feature of your web browser turned on. Most web browsers allow you to exercise control over cookies by deleting them, blocking them, or alerting you when a cookie file is stored. Please review your browser’s instructions on these functions. If you choose to disable the cookies feature of your web browser, you may not be able to place an order or otherwise use some or all of the features provided on ChemCream.com.

When you download or use mobile applications, we may receive information about your location and your mobile device. We may use this information to provide you with location-based services like local store information, search results, and other personalized content. Most mobile devices allow users to disable location services by using controls located in the device’s settings menu. If you have questions about how to disable your device’s location services, please contact your mobile service carrier or your device manufacturer.

ChemCream.com is directed to adults and does not knowingly collect personal information online from children under the age of 12. If you are a child under the age of 12, you must have your parent’s or guardian’s consent.

Security Statement

The information we collect on ChemCream.com may be used to fulfill your requests (such as product orders and responses to email questions) and to communicate with you about our product offers and promotions. We may disclose the information we collect about you (including personally identifiable information) to third parties to comply with applicable laws, regulations, and/or governmental requests. We may also disclose such information to verify or enforce compliance with our User Agreement and Privacy Policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorized use of ChemCream.com, or when we believe in good faith that the law requires such disclosure. We may also disclose such information to a successor entity in connection with a merger, consolidation, sale of assets, or other corporate change affecting ChemCream.com.

We may share the information collected at ChemCream.com with agents or contractors who provide support for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose. In some instances, we may share non-identifying and aggregate information collected on ChemCream.com with third parties. If you do not want us to share the non-identifying and aggregate information we collect, please Contact Us

ChemCream.com works to protect your personal information and credit card detail when you shop with us online. We urge you to protect your own privacy. We recommend that you do not share your ChemCream.com password(s) with anyone or in any unsolicited phone call or e-mail.

While ChemCream.com will strive to ensure the integrity and security of our network and systems, ChemCream.com cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;

  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;

  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

© 2021 ChemCream, S.A.P.I. de C.V. 
All Trademark Rights Reserved.
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